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Providing tactical tips on how to improve support & IT workflows

Product Updates – Move Bubbles between channels, auto-delete on solve, and add any Slack message to a ticket

Product Updates – Move Bubbles between channels, auto-delete on solve, and add any Slack message to a ticket Happy August! We’ve been hard at work improving BubbleIQ to help teams optimize their workflows between Zendesk and Slack in order to get better response times and happier customers. Moving Bubbles between Channels One [...]

Fletcher RichmanFletcher Richman


Top 10 Slack Apps to Make Work Easier With a cup of coffee in hand and today’s agenda in mind, you instinctively launch Slack to catch up on yesterday’s conversations. But with ten unread channels and hundreds of messages to scroll through, it’s easy to lose yourself in the black hole when trying to surface the information you need. To [...]

Stephanie GonzagaStephanie Gonzaga


How to Make Magic with Quick Actions and Macros in Service Cloud Service Cloud can be customized in many different ways to make the lives of support agents easier. Turns out, there’s a lot under the hood. Whether you’re brand new to the ‘cloud, migrating from Desk.com or just looking to get more out of your help desk, this post will help [...]

Fletcher RichmanFletcher Richman


Is your support team regularly working in both Slack and Zendesk? Does your team struggle with switching between tools, tracking your support team’s responses in multiple areas, or sharing customer questions with colleagues in other departments? You’re definitely not alone! When Treasure Data, an enterprise customer data platform, [...]

Sarah BlackstockSarah Blackstock


Product Updates – Internal Notes, Trigger on Ticket Create, Multiple Ticket Forms The Techstars Boulder 2018 Program has BubbleIQ in a whirlwind of product activity! Just this past month, we have pushed out a ton of new features to improve support and IT teams’ workflows and make their work easier. Here is what we’ve been up to, [...]

Fletcher RichmanFletcher Richman


Product Updates – Capturing multiple Slack messages for a ticket BubbleIQ strives to make work easy (and fun) for support and IT teams across the globe. This latest product update is one we are incredibly excited for as we create a quick and amusing way to capture a lot of Slack messages for a single ticket. Use emojis to combine [...]

Fletcher RichmanFletcher Richman